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We Provide an Easy and Painless Implementation

Making it easy to move to our system

 
 

We understand that making the change to a new system can seem overwhelming, costly, and too time-consuming to be sustainable in today’s financial environment. This is why we developed a comprehensive implementation system that includes tailored training programs as well as dedicated business support throughout the duration of the transition, so you won’t be forced to invest all of your resources in order to reap the rewards.

We have an impeccable migration record, having already successfully transitioned over 70 organisations from a variety of disparate legacy systems. This experience has taught us the likely risks and issues that may be encountered as well as optimal avoidance tactics and mitigations. We never underestimate the level of business change or the potential to disrupt daily operations, nonetheless our 100% success record proves that we have what it takes to ensure implementation is as disruptive and painless as possible.

What’s more, we already have the best resources at hand combined with the range of experience needed for a smooth transition, so our clients will not need to hire a whole new team just to make the change. We know that today, technology is not the largest challenge when committing an organisation to the seismic business changes associated with new platform implementation. Our awareness of this has compelled us to afford clients our full commitment along with our best implementation resources including a dedicated Project Manager who reports the project to the DA Board on a monthly basis. It particularly resonated with our clients that they have a single point of contact who is proactive, listens and will advocate on their behalf.

** 100% Success Rate for over 70 Implementations **

How we successfully transition in a challenging environment:

 

DISCOVER

The initial step toward a successful implementation is to fully understand client needs. With a collaborative environment focused on creating combined objectives, we are able to administer the best possible outcomes. A dedicated Service Delivery Manager will work closely with your Relationship and Release Managers to ensure that impacts to your business are clearly communicated, understood and planned well in advance and a well-established project plan is developed with clearly defined tasks.

DEVELOP

With client needs at the forefront, a conversion element is built and customised to optimise the user-experience based on customer requirements.

TRAIN

We provide clients with non-technical, hands-on system training as well as coherent step-by-step training documentation and lesson plans covering all business processes. Clients also have the option of a ‘Train the Trainer’ session, to ensure their whole organisation is fully up to speed.

TEST

Because we understand the impact that testing new applications has on your business, we undertake enterprise level testing on your behalf. Our rigorous testing process covers all aspects and involves repeated testing, leaving no stone unturned. This ensures that all issues are ironed out before we go live. Prior to launch, we undertake a dress rehearsal of critical path tasks to mitigate the overall project risk.

LAUNCH

All of our implementation steps encompass comprehensive support, even after the launch, where our DA staff will go on site to answer any questions that may arise and ensure that the launch has run smoothly and successfully.