Want to improve the way you engage with your customers?

We use data to drive our decisions and discover the best solutions for our clients and their customers. It’s pure community power.

Jason Vandermeer
Account Manager, Growth and Customer Experience

What do you get with our CRM system?

A system that expands and grows as required to meet the needs of you and your customers as new opportunities arise such as Open Banking, New Payments Platform (NPP), Personal Financial Management (PFM).

An all-in-one solution tailored to your business rather than a generic platform that needs further feature development  to meet your needs.

A helpful conduit between our bank centric Core Banking System (CBS) and the channels that your customers use when interacting with your business.

A system that expands and grows as required to meet the needs of you and your customers as new opportunities arise such as Open Banking, New Payments Platform (NPP), Personal Financial Management (PFM).

An all-in-one solution tailored to your business rather than a generic platform that needs further feature development  to meet your needs.

Our CRM system comprises two platforms designed to complement each other:

  • Digital Management Console (DMC) which tracks customers engagement across your digital channels
  • CRM which tracks customers engagement across the whole of your business

DMC is provided to all our DA Digital clients and provides a simple and cost-effective upgrade path to our DA CRM platform.

What can you do with our CRM system?

Get a single, real-time view of your customers
  • View and manage customers activity across multiple channels
  • View customer products and accounts to better manage services
  • View and manage customer touchpoints
Enhance your customer engagement
  • Manage customer requests
  • Manage customer feedback and complaints
  • Better engage with your loyalty customers
  • Manage lead opportunities that arise from customer engagement
Help generate more leads and sales
  • Improve your leads and sales engagement
  • Nurture existing and prospect customers
  • Support CBS products and external products

Keen to know more about our CRM system?

Contact our team to see how we can help enhance your customers engagement across your business.